Section 1
What Do We Do With Your Information?
When you purchase a product or service through Merkanny-managed stores or platforms, we collect the personal information you provide, such as your name, address, phone number, and email address, as part of the buying and selling process. This information is necessary to process transactions, manage orders, and provide customer support.
When you browse our websites or platforms, we automatically collect your computer’s Internet Protocol (IP) address to gather information about your browser, operating system, and browsing behavior. This helps us improve our website functionality and user experience.
With your explicit permission, we may send you emails regarding store updates, new product launches, promotions, and other relevant information.
Section 2
Consent
How do we get your consent?
When you provide personal information to complete a transaction, verify payment, place an order, arrange a delivery, or process a return, you consent to Merkanny collecting and using that information for those specific purposes only.
If we request your personal information for secondary purposes, such as marketing or promotional communications, we will either:
- Ask you directly for your express consent, or
- Provide you with an opportunity to decline.
How do I withdraw my consent?
If you opt-in to communications and later decide to withdraw your consent, you may do so at any time. To withdraw your consent for communications, data collection, use, or disclosure of your information, please submit an inquiry via our email us at b2b@merkanny.com.
Section 3
Disclosure
Merkanny may disclose your personal information if:
- Required by law or legal process.
- Necessary to enforce or apply our Terms of Service.
- Needed to protect the rights, property, or safety of Merkanny, our clients, or others.
Section 4
E-commerce Platform
Our stores and e-commerce solutions are hosted on Shopify Inc., which provides the online platform allowing us to offer and sell our products and services to you.
Your data is stored through Shopify’s secure data storage systems, databases, and general application infrastructure. Shopify stores your information on servers protected by advanced security measures and firewalls.
Payment Processing
If you use a direct payment gateway to complete a purchase, Shopify stores your credit card information. All credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only as long as necessary to complete your purchase. Once the transaction is finalized, the information is deleted.
Shopify’s direct payment gateways comply with PCI-DSS standards, governed by the PCI Security Standards Council—a joint effort by brands like Visa, MasterCard, American Express, and Discover—to ensure the safe handling of credit card information.
For additional information, you may review Shopify’s policies:
Section 5
Third-Party Services
In general, the third-party service providers engaged by Merkanny will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us, such as payment processing, order fulfillment, shipping, and marketing tools.
However, certain third-party providers, such as payment gateways and transaction processors, operate under their own privacy policies concerning the information we are required to share for purchase-related transactions. We strongly recommend reviewing their privacy policies to understand how your personal information is handled.
Please be aware that some third-party service providers may operate in jurisdictions different from yours or ours. If you engage in a transaction involving such providers, your personal information may become subject to the laws of those jurisdictions. For example, if you are located in Canada and a payment processor located in the United States processes your transaction, your personal information may be subject to U.S. laws, including potential disclosure under regulations such as the Patriot Act.
Once you navigate away from our website or are redirected to a third-party platform or application, this Privacy Policy and our Terms of Service no longer apply. Merkanny is not responsible for the privacy practices of third-party sites and encourages you to review their privacy statements before engaging with their services.
Exception:
Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.
Links
Our store and services may contain links to external websites. Clicking on these links may direct you away from our site. Merkanny is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.
Section 6
Security
Merkanny is committed to safeguarding your personal information. We take reasonable precautions and follow industry best practices to prevent unauthorized access, misuse, disclosure, alteration, or destruction of your data.
When you provide us with sensitive information, such as credit card details, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of electronic transmission or storage is 100% secure, Merkanny adheres to all Payment Card Industry Data Security Standard (PCI-DSS) requirements and follows additional generally accepted industry standards to enhance data protection.
Section 7
Cookies
Cookies are small data files stored on your device when you visit our website. They help improve your browsing experience by remembering your preferences and enabling essential site functionalities.
Below is a list of cookies used on Merkanny-managed stores. You can choose to accept or decline cookies, though disabling them may impact the functionality of certain features:
- _session_id: Unique token, sessional. Allows Shopify to store information about your session (e.g., referrer, landing page).
- _shopify_visit: No data held. Persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.
- _shopify_uniq: No data held. Expires at midnight (relative to the visitor) of the next day. Tracks the number of visits to the store by a single customer.
- cart: Unique token, persistent for 2 weeks. Stores information about the contents of your shopping cart.
- _secure_session_id: Unique token, sessional. Maintains secure sessions during browsing.
- storefront_digest: Unique token, indefinite. Used to verify access if the store is password-protected.
You can adjust your browser settings to manage or block cookies at any time. However, certain services or features may not function optimally without cookies enabled.
Section 8
Mobile Message Service
If you have opted in, Merkanny’s SMS Service provides updates, alerts, promotions, special offers (including cart reminders), and other marketing communications via text messages sent through your wireless provider to the mobile number you provided.
Our website uses cookies to track items placed in your shopping cart, including instances when you abandon your cart. This information may be used to determine when to send SMS or email reminders.
Important: SMS opt-in data and consent will not be shared with any third parties.
Section 9
Age of Consent
By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have provided consent to allow any of your minor dependents to use this site.
Section 10
Changes to This Privacy Policy
Merkanny reserves the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this policy regularly.
If we make significant changes to how we collect, use, or disclose personal information, we will notify you on this page to ensure you are aware of any updates.
In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred to the new owners to ensure continuity of services and product sales.
Questions and Contact Information
To access, correct, amend, or delete personal information we have about you—or to register a complaint—please contact our Privacy Compliance Officer via our [Contact Page] or email us at b2b@merkanny.com.